Answers to Common Questions

Frequently Asked Questions (FAQs)

Orders & Delivery

1. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your details and payment method.

2. Do you deliver nationwide?
Yes, we offer nationwide delivery through trusted logistics partners like GIG Logistics, DHL, and Red Star Express.

3. How long does delivery take?

  • Lagos: Delivery typically takes 24–48 hours.

  • Outside Lagos: 2–5 business days, depending on your location.

4. Can I pay on delivery?
Yes, but only for orders under ₦150,000 and within select areas in Lagos. Locations such as Ikorodu, Ibeju Lekki (after Eleko), Igando (after LASU), and Ojo (beyond Alaba) are excluded.

5. Is same-day delivery available?
In Lagos, yes — same-day delivery may be possible for orders placed before 12 PM. Contact our team for availability.

Payments

6. What payment methods do you accept?
We accept debit/credit cards, bank transfers, USSD, and Pay on Delivery (in select areas).

7. Is my payment information secure?
Absolutely. All payments are encrypted and processed through secure, PCI-compliant gateways.

Returns & Refunds

8. What is your return policy?
Items can be returned within 3 days of delivery if unused and in original packaging. Some conditions apply (see our Return Policy page).

9. How do I request a refund?
Contact our support team via our sales channels, with your order number and reason for return. Approved refunds are processed within 3–7 business days.

Products & Availability

10. Are all products in stock?
We regularly update our inventory, but some popular items may go out of stock quickly. If an item is unavailable, you’ll be notified at checkout or contacted by our team.

11. Can I pre-order an item?
Yes! For upcoming or high-demand items, we offer pre-order options. Delivery timelines will be clearly stated.

Accounts & Support

12. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout.

13. How do I track my order?
You’ll receive a tracking link via email or SMS once your order is dispatched. You can also log into your account to check status updates.

14. How can I contact support?

  • Email: support@nuvanatech.ng

  • Phone/WhatsApp: +234 9011198133

  • Live Chat: Available on our website during business hours