Refund policy

RETURN DISCLAIMER

We have a 2-day return policy for brand new physical goods, which means you have not more than 3 days after receiving your brand new item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed and unused, and in its original manufacturer's packaging. You will also need to represent the receipt or proof of purchase.

Store Purchase warranty covers some returns of manufacturing defect claims on brand new physical goods and is valid within 30 days after purchase of said item. Items returned will be examined for conclusion of fault or cause and relayed to the customer before issuing a repair or a replacement.

Video game titles and digital contents are not valid for return/refund. All game titles sold are non-refundable or non-returnable.

To start a return, you can contact us on any of our sales channels. If your return is accepted and is within the return window, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question on any of our sales channels.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.